Answers to Your Questions for Commissioning Custom Artwork
Our FAQs cover some of the most frequently asked questions for commissioning artwork for you or someone else. Custom art is a great way to elevate spaces. Connect with Britt to get started.
Do you offer payment plans for purchasing artwork?
Yes, we provide a financing option. We can arrange to split your purchase into 3 or 6 month payments. Actual rates will be clearly displayed at time of checkout when a payment plan has been agreed upon.
How much will it cost to commission artwork?
Commissioned art pieces are priced based on the size, medium, and complexity of the piece, and the artist’s sales history. Commissioned artwork prices may vary in price from other pieces in the artist’s portfolio. This is due to the fact, and not limited to, the amount of time needed to consult on the project with the client, creating necessary preliminary sketches, and differences in complexities of the art requested (all of which may be determined in the price estimate).
What forms of payment do you accept?
We accepts Visa, MasterCard, Discover, American Express, PayPal, and Checks.
Do I pay for commissioned artwork before or after the art is complete? May I return art I've commissioned?
Before the artist begins working on your commission, Britt will ask for a 50% non-refundable deposit. This assures that the artist will be paid for their time and materials. Once the piece is complete, she will send you a high resolution image of the artwork. If you accept and love your piece, she will charge your credit card the remaining 50% and ship the piece to you or determine a local pick-up meeting location (coffee shop, etc). If for some reason you are not entirely satisfied when you see the image or your artwork, the artist is open to making small changes, with the ultimate goal of client satisfaction. There are no returns once you take possession of the art.
Do you offer framing?
Yes, Britt offers framing for artwork. If you are interested in framing, please select “yes” when filling out a request, and she’ll contact you with your options. Generally, custom artwork is created in standard sizes for framing unless otherwise requested.
May I return artwork if it does not meet my expectations?
Britt wants you to love your new art, so if a piece doesn’t quite work in your space, return it within seven days of receiving your order and she’ll issue you a refund for the price of the art (this does not include custom art requests).
Art must be returned in its original packaging.
What should I do if I receive damaged art?
Britt packages all artwork to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact her within 24 hours at firstname.lastname@example.org.
Please save the box and all packaging material; we must have these items in order to process the claim.
Once I purchase original art, how many days will it take to arrive?
Artwork is typically shipped within five to seven business days. Once your artwork is shipped, please allow three to six more business days for arrival. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered on a tight deadline, please contact Britt before placing your order at email@example.com so that expedited shipping can be arranged.
How do you price artwork?
Artwork is priced using artist estimated hours, plus materials (canvas, paints, framing).
When commissioning artwork, can I have the artist work from a photo? What if I don't have a photo?
Photographs are a great reference material when commissioning artwork, whether because you’re looking for a portrait or have a specific photo of a home or landscape you want created into a painting. You may also want to provide the artist with several photographs to visually explain the aesthetic you are looking for regarding colors and shapes. If you don’t have a photograph, it’s not a problem. You can describe what you want by completing an art questionnaire or contacting the artist directly.